Terms of Services
Please read the following service agreement carefully. Clients agree to the following upon signing up for and/or purchasing any services from Scoop & Go:
Service description: We offer pet waste removal service for residential properties. Our service includes the removal of pet waste from designated areas on your property, bagging and disposing of the waste onsite (unless otherwise noted).
Service schedule: Our service schedule can be customized to meet your needs, and we offer service plans of weekly, and every other week (twice per month). We also offer one-time services. We will do our best to establish a schedule that meets your specific requirements. In order to maintain efficiency and route density, our service days and times may be limited to those that we service the homes in your area.
Access to property: You must provide us with access to your property during the scheduled service time. If your property is inaccessible, we will not be able to perform the service, and you will be charged full price for the missed service. Combination locks can be provided to you at no charge. The technician will wait up to ten minutes after arrival before leaving for the next appointment on the schedule.
Yard conditions and accessibility: In order to ensure that all pet waste is removed, your lawns need to be maintained to the best of your ability. Overgrown grass, excessive leaves and other debris make the pet waste difficult to see and locate. The technician will clean the yard to the best of their ability. If the ground is covered or grass is overgrown, there is a high probability that some waste will be missed. If you have a deck and/or trampoline, we will only pick up waste that is surrounding the area within arms reach of our tools. We do not service under decks that are lower than 6’ tall or under trampolines. When servicing under trampolines, for liability issues, it is your responsibility to have the trampoline moved to another part of the yard so we can service underneath it. We cannot be held responsible if all or part of the yard is inaccessible for any reason.
Health and safety: Our employees will take necessary precautions to ensure their safety during the service. We ask that if your dog has shown signs of aggression you keep them indoors during the service to prevent any accidents. If aggressive pets are left outside and in the event of our technicians being bit, we reserve the right to cancel all future visits and discontinue service on your property.
Holidays: New Years Day, Easter Sunday, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. Clients whose regularly scheduled day falls on one of these holidays may be moved to the closest available day. Our technicians (and owner) do take occasional vacation days, or personal days. These days may coincide with a holiday. Another technician may fill in on those days, or appointments may be moved to a different day to accommodate our workers. As a family operated business there may be times where we may need to close completely for several consecutive days. In the event that this does happen, clients will be notified in a timely manner.
Payment: We have a client portal where payment is processed. If you do not onboard yourself through the instant quote button on our website, we will create an account on your behalf after you have spoken to a Scoop & Go representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside of your portal account, you will have access to copies of all paid invoices, records of past cleanups, and you can link your debit/credit card into the secure platform. After you link your card we will generate and pay invoices on your behalf and send you receipts.
Your card will be linked to your account by the time we arrive to your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of the year, this could be weeks out. If you need help connecting your card, we are always available at 209-554-5143.
We bill recurring services monthly on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job. You will be billed for the remainder of the month along with the initial cleanup in recurring services!
Cancellation policy: If you need to cancel or reschedule a service, please give us at least 24 hours’ notice. If you cancel or reschedule within 24 hours of the scheduled service time, you will be charged full price for the missed visit.
Weather: In the event there is severe or hazardous weather that has the potential to harm our pooper scoopers, we will skip your yard and perform double duty the following week or following scheduled cleanup. Examples of hazardous weather include but are not limited to: Excessive snowfall, thunder & lightning, poor air quality, excessive heat, sub-zero temperatures, freezing rain, severe winds, hailstorms, or other hazardous weather conditions.
Liability: While we take every precaution to ensure the safety of our employees, we cannot be held responsible for any accidents, injuries, or damages that occur on your property during the service.
Changes to Service: You may make changes to your service plan at any time by contacting us. We will make every effort to accommodate your requests.
Termination of Services: We value your business, however, if you are unhappy with our services, you may cancel at any time.. It is also understood that we reserve the right to terminate services if we feel that we are not a good fit for you.
Service guarantee: We guarantee our service and will make every effort to ensure that you are satisfied with the quality of our work. If you are not satisfied with the service, please let us know, and we will make it right up to and including returning to your property to complete the service to your satisfaction.
Fees, promotions and price increases are subject to change at any time. If we make any changes, we will provide you notice prior to the changes to taking effect.
Personal information will never be sold. We may use your email or phone number for use in third party apps to send emails or contact you as a customer. We will never provide any personal information of yours to unknown sites (sites that we do not use for business purposes), or sell your contact information in any way.
We may use your reviews on our website or social media. Videos and pictures may be taken for advertising purposes while on the job and edited so as to not show any personal property or identifying information, if you wish to opt out of images and videos on social media please reach out to us and we will opt you out.
By using our pet waste removal service, you agree to the terms outlined above. If you have any questions or concerns, please do not hesitate to contact us.